Terms & Conditions

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Last updated: 18/07/2025

These Terms & Conditions outline how you can use our services and website. By accessing or working with True Tech Solutions, you agree to these Terms. If you don’t agree, that’s fine, but you may not be able to use our services.

1. Who We Are

True Tech Solutions is a sole trader business based in Belfast, Northern Ireland. We provide smart home and business technology services, including consultation, installation, support, and maintenance.

2. Services

We provide services including but not limited to:

  • Home Wi-Fi setup and troubleshooting

  • Smart home installs (lighting, security, audio)

  • Business IT setup and support

  • Custom consultations and ongoing support plans

Full details of services are provided on request or through our website and booking process.

3. Booking & Payments

  • All bookings are subject to availability and confirmation.

  • Payment is due upon completion of services unless otherwise agreed in writing.

  • For larger projects, a deposit may be required upfront.

  • We accept card, bank transfer, or approved invoicing terms (for business clients).

4. Cancellations & Rescheduling

  • If you need to cancel or reschedule, please give us at least 24 hours’ notice.

  • Late cancellations (within 24 hours) may incur a call out fee.

  • We reserve the right to reschedule or cancel due to unforeseen circumstances (e.g. illness, emergency).

5. Liability

  • We take every care to ensure a professional, safe installation.

  • However, True Tech Solutions is not liable for:

    • Pre-existing faults or damage to your equipment or property

    • Issues caused by third party services (e.g. internet providers)

    • Data loss resulting from device setup or resets

If we damage your property through negligence, we’ll make it right. That’s our promise.

6. Warranties & Support

  • All equipment installed will be covered by the manufacturer’s warranty.

  • We offer follow up support for installations, either as part of a paid support plan or on a per-visit basis.

7. Website Use

  • All content on our website is owned by True Tech Solutions. Don’t reuse, copy, or scrape our material without permission.

  • We aim to keep all info accurate and current but can’t guarantee every detail is perfect at all times.

8. Data Protection

We only collect the personal information needed to deliver your service (see our Privacy Policy for details). We comply with all UK GDPR regulations.

9. Changes to These Terms

We may update these Terms from time to time. Changes will take effect when posted here.