Privacy Policy

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Link to T&C’s - Here

Last updated: 18/07/2025

At True Tech Solutions, we take your privacy seriously. This policy outlines how we collect, use, store, and protect your personal data, and your rights under UK law (including GDPR).

1. Who We Are

True Tech Solutions is a sole trader business based in Belfast, Northern Ireland.
We provide smart home and business technology services including installation, support, and consultations.

2. What Information We Collect

We may collect the following personal information when you:

  • Visit our website

  • Contact us via email or phone

  • Book a service

  • Sign up for updates

Types of data we collect may include:

  • Name

  • Email address

  • Phone number

  • Address (for installation visits)

  • Technical info (like Wi-Fi issues or setup notes)

  • Website usage data (via cookies or analytics)

3. How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Book and manage installations

  • Provide follow-up support

  • Improve our website and services

  • Meet legal obligations

We do not sell or rent your data to third parties.

4. Data Storage and Security

Your information is stored securely on trusted platforms (e.g., Google Workspace, Zoho CRM). We take all reasonable precautions to prevent loss, misuse, or unauthorized access.

We only keep your data for as long as necessary to fulfil our services or meet legal requirements.

5. Sharing Your Information

We may share data only when necessary:

  • With service providers (e.g., booking or email tools)

  • When legally required (e.g., by law enforcement)

All partners we work with are GDPR-compliant.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your data

  • Correct any incorrect or incomplete data

  • Request deletion of your data

  • Object to certain uses of your data

  • Lodge a complaint with the ICO (Information Commissioner's Office)

To make a request, email us at: hello@true-techsolutions.com

7. Cookies & Website Tracking

We may use basic cookies and Google Analytics to understand how visitors use our website. This helps us improve your experience. You can disable cookies in your browser at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.